Log in to your account
Create an account
No registration is required. On the login screen, select “Create an Account” and enter your information. First name, last name, email, and phone number are required; your company, job title, and address are used to generate your official quotes and invoices, especially if you’re ordering on behalf of a company. Enter the 6-digit code you received by email, then choose a password: your account is now created and you are logged in.
First login after placing an order
If you've placed an order before, you already have an account. On the login screen, select "Get a code" and enter the email address you used to place your order. Enter the 6-digit code you received by email, then choose a password: you're now logged in.
Forgot Password
Same steps: "Get a code," then choose a new password.
The code isn't coming through
Check your spam folder. You can request a new code after 30 seconds. If nothing happens, please contact us from that email address.
An order isn't showing up
This section displays the orders placed using your email address. If one is missing, please contact us and provide the order number.
Payments
Pay for an order
In the app, open the order (Accounting, Ordered Services), then select “Pay Online”: credit card, Apple Pay, Google Pay, or TWINT, in the secure Stripe payment window. For a bank transfer, the QR-bill appears in the order. The IBAN, reference number, and amount can be copied with a single tap to your banking app.
Pay by TWINT
TWINT Pay within the AJT Connect app: In your order, tap “Pay Online,” select your payment methodTWINT, confirm in your appTWINT, then return to AJT Connect. The payment is automatically processed—no need to re-enter anything or provide any additional information. If you don’t have the app, pay by card on our payment page or by bank transfer.
You paid by bank transfer
Use the "Report a Payment" option in the order. The payment is confirmed as soon as the funds are received, and you will receive an email.
Subscriptions
They can be found in the "Accounting" tab of the app, under "Subscriptions," along with their next due date. A long press on the tab takes you there directly. You can cancel your subscription from this section. If a payment fails, our payment provider will automatically retry it: please check the card you’re using.
AJTOOL: AJTASK and STRUKTUR
Submit a request
In the AJTOOL tab, open AJTASK, select the project, and then click “New Request.” Enter one line per task, add a voice message or images if needed, select the priority, and send.
My project isn't showing up yet
Every order already has its own AJTASK project. Our team creates it as soon as work begins, and you'll receive an email notification. You can then rename it as you like.
Describe your project in STRUKTUR
Each order also has its own STRUKTUR space, which is available as soon as the order is placed: use it to describe your project with text, images, voice messages, and your documents. By default, it’s called “Project Struktur,” along with the order’s AJ code; you can rename it as you like.
Track a Request
Each request displays its status and the team's response. You'll receive an email notification as soon as it's processed.
Micro and photos
The app only requests access to the microphone or your photos when you add a voice message or an image. If you've denied this permission, grant it in Settings, then under AJT Connect.
A project is no longer accepting applications
An archived project no longer receives new requests. Please contact us if work on the project needs to resume.
Account and Security
Confidentiality of Your Projects
You, and the people at AJTVIRTUAL who are working on your project, only to make it happen. What you submit (ideas, concepts, documents, voicemails, files) remains your property: we never disclose, publish or reuse it. Your files open only through signed and temporary links, and everything is hosted in Switzerland. The detail of our commitments: Confidentiality AJT Connect.
Connected Devices
In Profile, "Connected Devices" lists the devices where you're signed in and lets you sign out of them. If there's no activity, a session ends after 30 days.
Change Password
In Profile, select "Password."
Delete Your Account
In the app: Profile, then “About and Privacy,” then “Delete My Account.” On the web: in your client area (connect.ajtvirtual.com), Profile, then “Delete My Account.” You’ll need to confirm with your password and cancel any active subscriptions first. The deletion is immediate: your profile, your AJTASK requests (texts, voice messages, and photos), your STRUKTUR spaces, your support inquiries, and your connected devices will be deleted, and you’ll receive a confirmation email. quotes, invoices, and payments that have already been issued are retained for ten years, as required by Swiss accounting law. If you’re unable to use the app, please contact us: we’ll process your request within 30 days.